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Roman Responsible Gambling

Gambling is entertainment. Roman Casino operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly. Roman holds a licence issued by the Curaçao Gaming Control Board (GCB) under licence number 5536/JAZ, held by Terdersoft B.V.

Our commitment

Roman Casino operates under the Curaçao Gaming Control Board (GCB), licence 5536/JAZ. Our licence conditions require age verification for all players, KYC checks before any withdrawal, and the provision of responsible gambling tools including deposit limits and self-exclusion. Roman does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP. If you are based in the UK, we recommend using GAMSTOP directly at www.gamstop.co.uk to register a national self-exclusion.

Tools available

You can access all of the following tools directly from the Responsible Gambling section of your account dashboard, without needing to contact support.

  • Deposit limits: set a daily, weekly, or monthly cap on how much you deposit
  • Loss limits: cap the amount you can lose over a daily, weekly, or monthly period
  • Session time limits: restrict how long a single session can run
  • Reality checks: receive timed reminders of how long you have been playing
  • Time-outs: take a short break from your account for a defined cool-off period
  • Self-exclusion: close your account for a set period or indefinitely

Limits you set take effect immediately. If you want to reduce a limit, the change applies straight away. Increases to existing limits may be subject to a cooling-off period before they come into force. Self-exclusion closes your account and blocks access for the duration you choose.

Signs to watch for

Some patterns are worth recognising as signals that gambling has shifted from entertainment to something else.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you originally planned
  • Gambling affecting time with family, friends, or work responsibilities
  • Borrowing money or using funds set aside for bills or essentials
  • Feeling restless, irritable, or preoccupied when not gambling
  • Concealing how much time or money you spend on gambling

Where to get help

Several organisations provide free, confidential support. None of them require you to be in crisis to make contact.

Contact us

To request self-exclusion, set account limits, or ask any question about the tools on this page, contact our support team by email at [email protected] or via live chat, available 24 hours a day, seven days a week. If you request account closure, email [email protected] and our team will process it. Any remaining balance will be returned to you upon closure.